Refund Policy

Refund Policy

We accept returns of defective and non-defective merchandise and accept exchange requests. Non-defective reasons include changing one’s mind, personal preference, or choosing the wrong item. Damage, defects, incorrect shipments, missing pieces, or a material difference from the description are also eligible for review. The explanation separates customer choices from merchant review, fulfillment, carrier, and provider responsibilities.

Request period and condition

A request must be submitted within 30 days after delivery. Eligible merchandise must be new, unused, in its original condition, and include the original packaging, tags, and supplied accessories. The explanation separates customer choices from merchant review, fulfillment, carrier, and provider responsibilities.

Provide the order number, checkout email, and a clear explanation. Damage, defects, an incorrect item, or missing contents also require photos or video of the merchandise and packaging. The explanation separates customer choices from merchant review, fulfillment, carrier, and provider responsibilities.

Mail return, exchange, and refund

Approved returns are made by mail. A free return label is included in the package, no restocking fee is charged, and an unauthorized parcel must not be mailed back. Exchanges depend on available inventory. The explanation separates customer choices from merchant review, fulfillment, carrier, and provider responsibilities.

After a refund is approved, we process it to the original payment method within 10 days. A bank or card issuer may need additional time to post the credit. The explanation separates customer choices from merchant review, fulfillment, carrier, and provider responsibilities.

To make the purchase process easy to follow, merchandise and packaging should be preserved until authorization and mail-return instructions are supplied. The explanation separates customer choices from merchant review, fulfillment, carrier, and provider responsibilities.

Email: irlvorecollection@gmail.com
Mailing address: 4 Oakdale Dr, Montevallo, AL, 35115, United States
Phone: 938-787-1820